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HP HP2-H27 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Servicing HP Products | 28% | - Desktop and workstation repair - Notebook specific service and repair - Safety precautions and procedures |
| Topic 2: HP Resources and Documentation | 8% | - HP PartSurfer and support websites - Ordering parts and support channels - Service manuals and technical documentation |
| Topic 3: HP Product Technology and Components | 24% | - Networking, power systems, and security features - Processors, memory, and storage - Display, graphics, and input devices |
| Topic 4: HP Service Basics, Identification, Warranty and Parts | 12% | - Warranty policies and support entitlement - Product identification and part numbers - Service fundamentals and safety |
| Topic 5: Diagnostics and Troubleshooting | 28% | - Basic troubleshooting methodology - Advanced fault isolation and resolution - HP diagnostic tools and utilities |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
1. A customer has purchased the HP EliteBook 8560w notebook because he needs to use the biometric features to secure his top secret data. What HP Protect Tools module should the customer use to manage the biometric security on his notebook? Select the correct answer,
A) BIOS configuration
B) Credential Manager
C) Password Manager
D) Embedded Security
2. How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?
A) It partitions a configurable segment of the RAM as disk cache.
B) It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
C) It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.
D) It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.
3. Which biometric security functions are included with HP commercial notebooks? (Select two.)
A) retina scans
B) voice recognition
C) fingerprint readers
D) facial recognition
E) gesture recognition for touch-enabled notebooks
4. How should you detach the antenna when servicing wireless networking components?
A) Tug lightly on the cable until the cable is loose.
B) Bend the cable up and down until the cable is loose.
C) Twist the cable until the cable is loose.
D) Pull straight on the connector until the cable is loose.
5. What tag do certain HP workstations have (in addition to the service tag) that provides the build ID and the feature byte, which are required for replacing a system board?
A) the support label
B) the system board label
C) the flexbuild label
D) the technician data label
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: C |

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