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SAP C-C4H410-01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Lead and Opportunity Management | 8%-12% | - Opportunity creation and buying center - Lead distribution and qualification - Revenue scheduling and sales stages |
| Data Migration and Integration | >12% | - Troubleshooting migration issues - Pre-packaged integration scenarios - Data migration templates and workbench |
| User Management | 8%-12% | - User creation and maintenance - Business roles and access rights - Access control management |
| Implementation Basics and Fine Tuning | 8%-12% | - Tailoring standard settings - Fine-tuning timeline and dependencies - Configuration and administration tasks |
| Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Product and Pricing | 8%-12% | - Trigger pricing in sales documents - Internal and external pricing determination - Pricing components configuration |
| Territory Management | <8% | - Territory determination rules - Territory hierarchy setup |
| Personalization and Extensibility | <8% | - Custom business objects - Mashups and custom fields |
| Account and Contact Management | <8% | - Account groups and relationships - Contact data maintenance |
| Reporting and Analytics | 8%-12% | - Custom report components - Excel integration with reports - Interactive dashboards |
| Visit Planning and Execution | <8% | - Visit surveys and follow-up tasks - Activity planning and scheduling |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
What activities do you perform in the Administrator work center to enable a new social media channel?
There are 3 correct answers to this question.
Response:
- A. Set up access to your social media account.
- B. Select the social media channel service level.
- C. Define the ticket priority with the social media channel provider.
- D. Create and schedule a social media import run.
- E. Select the channel type.
Correct Answer: B,C,D 🗳️
What benefits does SAP Hybris Cloud for Customer provide during the visit planning phase?
There are 2 correct answers to this question.
Response:
- A. Current service tickets with high priority are integrated.
- B. Customer product lists are shown.
- C. A calendar view contacting visit details is integrated.
- D. Map-based route planning is supported.
Correct Answer: C,D 🗳️
What must you do if your customer wants to add product images to sales quote print forms?
Please choose the correct answer.
Response:
- A. Select an image option when you print the form.
- B. Activate the scoping element
- C. Configure the fine tuning activity.
- D. Add printing as a predefined task in Activity Plans.
Correct Answer: B 🗳️
Your customer wants to set up pricing in SAP Hybris Cloud for Customer. What must you do to perform internal pricing?
There are 2 correct answers to this question.
Response:
- A. Maintain price lists and discount lists.
- B. Maintain product lists.
- C. Maintain payment terms.
- D. Enable business scoping.
Correct Answer: A,D 🗳️
Which of the following activities can you contain territory determination?
There are 2 correct answers to this question.
Response:
- A. Sales Quotes
- B. Campaigns
- C. Promotions
- D. Opportunities
Correct Answer: A,D 🗳️
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