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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.
Which role does CK need?

A) Solution Architect
B) Salesforce Administrator
C) Business Analyst

2. Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?

A) Team leadership, communication, personas, change management, synthesis, legal and compliance issues
B) Information discovery, analysis, synthesis, communication, collaboration, documentation
C) Requirements writing, communication, creativity, problem-solving, synthesis, project management

3. During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?

A) Ask the executive sponsor to make the final field name decisions.
B) Allow the development team to make the final field name decisions.
C) Find a middle ground where both stakeholders are satisfied with the field names.

4. The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A) Demonstrate the BA's expertise and clearly state the decision is final.
B) Present the pros and cons of the decision by using logic and facts.
C) Ask questions to understand their needs and focus on shared goals.

5. Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.

The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items.
The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?

A) US-4007 and US-4009
B) US-4008 and US-4009
C) US-4009 and US-4010

Solutions: