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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

A) 500
B) 1000
C) 250
D) 100

2. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services should only be used for read-only data.
B) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
C) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
D) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

3. Which action cannot be performed on a dashboard?

A) queue a dashboard manually
B) send queued dashboards to comma-separated values (CSV) file
C) open a report for editing from a dashboard
D) add a web browser to a dashboard

4. What does the response requirement in an SLA specify?

A) the overall maximum time limit for the initial response and resolution for each incident.
B) initial response time limit to all customer inquiries within one business day.
C) individual time limits for the initial response time and subsequent resolution asper the business hours.
D) the maximum number of days allowed for the resolution of an incident as per the business hours.

5. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A) notification configuration
B) configured workflow processes
C) user roles
D) content life cycle events
E) privileges

Solutions: