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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Knowledge articles
|
| Oracle Fusion Service Overview | - Service Configuration Basics
|
| Service Request Management | - Customer interaction handling
|
| Field Service and Dispatch | - Field service operations
|
| Integrations and Extensions | - Integration capabilities
|
| Reporting and Analytics | - Service analytics
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- B. The batch job for recommendations has not been executed.
- C. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- D. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
Correct Answer: A 🗳️
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
- B. You must retrieve large volumes of data through a REST API endpoint.
- C. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
- D. You can download large volumes of SR data from the Analytics interface.
Correct Answer: C,D 🗳️
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
- A. Validate that Allow Duplicate is selected on the product item.
- B. Validate that the product item is active and published.
- C. Verify that Eligible for Service is selected on the product item.
- D. Verify that Root Catalog is selected on the product groups.
Correct Answer: B 🗳️
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
- B. Resolution is due on Saturday, 2 PM EST.
- C. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
- D. First Response is due on Friday, 12 noon EST.
Correct Answer: C,D 🗳️
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. Users have not been given the "Knowledge Analyst" role.
- B. The Base Locale for the articles has not been enabled in the correct language.
- C. The User Group selected for authoring articles has been set to 'External".
- D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
Correct Answer: A 🗳️
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