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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The environment was not provisioned correctly and the service module is missing.
B) Theteam members have not established the e-mail feature on the Offerings page.
C) There are no specific e-mail tasks available.
D) The team members don't have the Email Administrator Role provisioned.

2. You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A) Other SmartText entries
B) Variables
C) Images
D) Text
E) Tables
F) URLs

3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B) The batch job for recommendations has not been executed.
C) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
E) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

4. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) Users have not been given the "Knowledge Analyst" role.
B) The Base Locale for the articles has not been enabled in the correct language.
C) The User Group selected for authoring articles has been set to 'External".
D) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

5. What three things should you do once you have established a global default coverage?

A) Create an ESS job to Aggregate Service Requests.
B) Use Application Composer to include milestones on the Service Request Layout if desired.
C) Use Application Composer to configure warning emails about milestone compliance events.
D) Createan ESS job to Monitor Service Request Milestones.

Solutions: