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CIPS Operations Management Sample Questions:

1. In what circumstances would an organisation use a Fishbone diagram?

A) to demonstrate a pattern has occurred
B) to depict changes in quality
C) to find the cause of an issue
D) to visually represent links between activities

2. What is the purpose of a quality circle?

A) to mitigate risks to the organisation
B) to reduce the number of defects
C) to resolve problems in the workplace
D) to increase turnover

3. There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

A) selecting
B) sustaining
C) shining
D) sorting
E) selling

4. Operations Management is concerned with the management of resources in the production of tangible goods. Is this TRUE?

A) no - operations management can also be concerned with the creation of intangible goods
B) no- operations management is concerned with ensuring the organisation is profitable
C) yes- operations management ensures there are sufficient goods produced to meet customer demand
D) yes- operations management is ensuring a company has the correct resources to create goods

5. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

A) customer criteria
B) business process criteria
C) finance criteria
D) learning and growth criteria

Solutions: