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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) On the Service item, set the selection rule selection criteria to Most Busy.
B) On the Service item, set the selection rule selection criteria to Least Busy.
C) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
D) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.

2. A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three
employees.
The facility can accept four customers per service appointment time. You need to set the capacity of the
facility appropriately.
What should you do?
(Choose all that apply.)

A) Edit the service activity.
B) Edit the service selection rule.
C) Edit each user's work schedule.
D) Edit the facility's work schedule.

3. A company uses Microsoft Dynamics CRM 2011.
Client computers run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook.
Which of the following statements about conditional formatting in Microsoft Dynamics CRM for Outlook are
true?
(Choose all that apply.)

A) Views that include conditional formatting can be shared.
B) Microsoft Dynamics CRM fields are available to the conditional formatting tool as user-defined fields in the Filter dialog box.
C) Conditional formatting is available only on client computers that are running Outlook 2010.
D) With the appropriate rights, conditional formatting can be applied to system views.

4. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Even
B) Most Busy
C) Random
D) Least Busy

5. In Microsoft Dynamics CRM 2011, you need to create a new queue and restrict access to this queue to
only members of a specific team.
What should you do?

A) Create a new team-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
B) Create a new user-owned queue with the team members as owners. Assign an appropriate security role to the team members to access queues.
C) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team to access queues.
D) Create a new organization-owned queue with the team as owner. Assign an appropriate security role to the team members to access queues.

Solutions: