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Microsoft 74-338 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Enterprise Voice | 30% | - Call routing and dial plans - Response Group and Call Park service - Call Admission Control (CAC) and QoS - Mediation Server and gateway connectivity - Media quality and codec issues |
| Troubleshoot Conferencing and Collaboration | 25% | - Dial-in conferencing access - Application sharing and Office Web Apps integration - Meeting join and connectivity - Audio/video quality and media flow |
| Troubleshoot IM and Presence | 20% | - Persistent Chat problems - Sign-in and registration failures - Presence status inconsistencies - IM delivery and federation issues |
| Troubleshoot Infrastructure and Core Components | 25% | - Front End, Back End, and Edge Server problems - Central Logging Service and monitoring tools - Topology and configuration issues - Certificates, DNS, and authentication |
Microsoft Lync 2013 Depth Support Engineer Sample Questions:
You support a Microsoft Lync Server 2013 Enterprise pool deployed in a high availability configuration for Back End Servers. You execute the Get-CSDatabaseMirrorState cmdlet. You discover the disconnected state of SQL mirror databases as well as network connection errors pointed to the inaccessible SQL mirror server. You need to bring up the mirror databases to the synchronized state between the Back End Servers. What should you do?
- A. From the mirror Back End Server, modify the inbound rule on the firewall.
- B. Reissue the internal Lync certificate to include the fully qualified domain name (FQDN) of the mirror Back End Server.
- C. From the Lync 2013 Management Shell, run the Enable-CSComputer cmdlet.
- D. From the Front End Server, modify the inbound rule on the firewall.
Correct Answer: A 🗳️
You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition. Your customer plans to enable sharing of Microsoft PowerPoint content in Lync meetings. You enable the Office Web Apps Server discovery URL in the Lync Topology. You need to verify that Lync Server 2013 enables PowerPoint content. What should you do?
- A. Check the Event Log of the Office Web Apps server.
- B. Verify the connection to the Office Web Apps Discovery URL in a web browser.
- C. Check the Lync Server Control Panel.
- D. Check the Event Log of the Front End pool server.
Correct Answer: D 🗳️
You support a Microsoft Lync Server 2013 Enterprise pool deployed in a high availability configuration for Back End Servers named Backend 1 and Backend2. You execute the Get-CSDatabaseMirrorState cmdlet and discover the following errors.
You need to resolve the connectivity issue and bring up the mirror databases to the synchronized state between the Back End Servers. What should you do?
- A. Run the Invoke-CsPoolFailOver cmdlet.
- B. From the mirror Back End Server, create the inbound rule on the firewall.
- C. Run the Test-CsDatabase cmdlet.
- D. From the Front End Server, create the inbound rule on the firewall.
Correct Answer: C 🗳️
You are a member of the CsAdministrator group that supports a Microsoft Lync Server 2013 datacenter. The datacenter consists of one pool. You implement Enterprise Voice. You do not have Call Admission Control (CAC) enabled. A user reports that when she receives a call to her Private Branch Exchange (PBX) phone, she doesn't get notified in her Lync Client. Other users do not have this problem. You need to ensure that the user is notified by Lync when a call comes in. What should you do?
- A. Change the users' Telephony setting to Remote call control.
- B. Change the voice policy to disable Public Switched Telephone Network (PSTN) reroute.
- C. Change the users' Telephony setting to Enterprise Voice.
- D. Change the voice policy to enable Simultaneous Ring reroute.
Correct Answer: A 🗳️
DRAG DROP You support a customer who has an existing Microsoft Exchange 2010 with Microsoft Lync Server 2010 environment. Outlook Web Access displays presence from Lync 2010. The customer recently implemented Microsoft Lync Server 2013 and migrated all users to the new environment. The customer reports that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server or servers? (To answer, drag the appropriate cmdlet or cmdlets to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Correct Answer:
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