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Other than the certificates and qualifications, candidates should also ensure their abilities to meet the following criteria:
- One ought to have served in the capacity of service management within an environment for a service provider while being responsible for a minimum of one of the management disciplines. These include event management, incident management, problem management, and access management processes. More comprise technical management, service desk, application management, and IT operations management.
- The demonstration of familiarity with terminology for IT and comprehend OSA within the circumstances of a certain business environment;
What is the duration of the ITILSC-OSA Exam
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
- Passing Score: 28 marks
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Conclusion
The OSA module is a perspective that prepares organizations as well as individuals for knowledge in managing the daily IT services operations and gaining a better approach to the execution of ITIL processes. Thus, through the ITILSC-OSA test, specialists will be assisting their employers in service delivery and support to their customers. It all boils down to people, relationships, processes, as well as infrastructure technology that is needed for ensuring that a specific program or organization is capable of extending IT services that are high quality in addition to being cost-effective. The aim of obtaining the ITIL Operational Support and Analysis designation is to meet the needs of the organization in addition to those of the customer.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Operational Activities | - Monitoring and control activities - IT operations management practices |
| Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Event Management | - Event detection and filtering - Event correlation and response |
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Access Management | - Identity and access control principles - Authorization and rights management |
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