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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Value System | 20% | - Continual improvement - Management Practices overview - Guiding Principles (7 principles and application) - Governance - Service Value Chain activities |
| Topic 2: Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners - Value co-creation and stakeholder collaboration |
| Topic 3: Product and Service Lifecycle | 17% | - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire - Iterative and flexible application |
| Topic 4: Four Dimensions of Product and Service Management | 17% | - Holistic approach and interdependencies - Organizations and People - Partners and Suppliers - Value Streams and Processes - Information and Technology |
| Topic 5: ITIL Management Practices | 28% | - General Management Practices
|
Peoplecert ITIL Foundation (Version 5) Sample Questions:
When is the earliest that a workaround can be documented in 'problem management'?
- A. After the problem has been logged
- B. After the problem has been prioritized
- C. After the problem has been resolved
- D. After the problem has been analyzed
Correct Answer: A 🗳️
An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?
- A. Success rate of releases deployed into the live environment
- B. Number of ideas generated for new services
- C. Average cost per service request
- D. Percentage of value streams mapped
Correct Answer: A 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
Where are the details of the required performance outcomes of a service defined?
- A. Service requests
- B. Service offerings
- C. Service components
- D. Service level agreements
Correct Answer: D 🗳️
Which type of service relationship typically focuses on support and efficiency through standardized services?
- A. Collaborative relationship
- B. Cooperative relationship
- C. Partner relationship
- D. Basic relationship
Correct Answer: D 🗳️
Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?
- A. Organizations and people
- B. Value streams and processes
- C. Partners and suppliers
- D. Information and technology
Correct Answer: B 🗳️
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Fabian -
The ITILFNDv5 practice test is cool, thanks! I passed my ITILFNDv5 exam with a high score.