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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A. Roles, people or groups
B. Job descriptions
C. Functions
D. Teams

Question 2

Which process is responsible for ensuring that appropriate testing takes place?

A. Knowledge management
B. Release and deployment management
C. Service level management
D. Service asset and configuration management

Question 3

Which one of the following is NOT part of the service design stage of the service lifecycle?

A. Producing quality, secure and resilient designs for new or improved services
B. Designing and maintaining all necessary service transition packages
C. Measuring the effectiveness and efficiency of service design and the supporting processes
D. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

Question 4

When can a known error record be raised?
1.At any time it would be useful to do so
2.After a workaround has been found

A. Neither of the above
B. 1 only
C. 2 only
D. Both of the above

Question 5

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A. To ensure that a service can be managed and operated in accordance with constraints specified during design
B. To provide good-quality knowledge and information about services
C. To design and develop capabilities for service management
D. To plan the resources required to manage a release

Solutions: