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Reference: http://asq.org/cert/manager-of-quality
ASQ CMQ-OE Certification Exam Structure and Guidelines
By and large, candidates have the option of sitting for the official exam in person or the computer-delivered test. The paper version is a four-hour exam comprising 165 multiple-choice questions that may be delivered in both English and Mandarin. On the other hand, the duration of the computer-delivered evaluation is 4 hours 18 minutes and it encompasses 180 multiple-choice questions. However, only 165 items will be scored and the remaining 15 will be not. It is also important to note that the computer-delivered exam is only conducted in English. Both versions are open-book exams and therefore candidates are permitted to take reference materials. ASQ does not have a predetermined passing score for the exam. The score varies each time a Body of Knowledge (BoK) is created and is determined through a procedure called “cut score study”, where a group of experts determines the passing score. More so, candidates are charged an exam fee of USD 568 whereas members of ASQ are charged only USD 468. If a candidate fails the exam, he/she can resit for the test at a retake rate of USD 368. All in all, the vendor provides a range of learning materials for candidates to prepare for the actual evaluation. These include study guides, textbooks, sample questions, etc.
ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leadership | 28% | - Organizational Structures - Leadership Principles and Challenges
|
| Topic 2: Management Elements and Methods | 26% | - Quality Management Systems
- Human Resources and Workforce Management - Communication and Organizational Dynamics - Financial and Resource Management |
| Topic 3: Strategic Plan Development and Deployment | 23% | - Business Environment Analysis
|
| Topic 4: Supply Chain Management | 19% | - Logistics, Material Control, and Acceptance - Supplier Development and Partnerships - Supplier Risk and Performance Management - Supplier Selection, Evaluation, and Approval |
| Topic 5: Training and Development | 16% | - Curriculum Design and Material Development - Training Needs Analysis and Planning - Training Delivery and Facilitation - Evaluation of Training Effectiveness |
| Topic 6: Customer-Focused Organizations | 22% | - Customer Satisfaction and Loyalty Measurement - Voice of the Customer (VOC) Collection and Analysis - Complaint Management and Service Recovery - Customer Segmentation and Requirements Management |
| Topic 7: Quality Management Tools and Methods | 31% | - Problem Solving and Process Improvement
|
Eden -
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