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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 3
B) 10
C) 4
D) 14
E) 13

2. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the LDAP service on the primary dialer only.
B) Stop and start the LDAP service on the primary and secondary dialers.
C) Stop and start the dialer processes on the primary and secondary dialers.
D) Stop and start the mid-tier processes on the primary dialer only.

3. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) Event Monitor
B) List Distribution
C) PIF Report
D) PC Analysis Extract

4. Which hardware component is required for a hard dialer Proactive Contact 5.X?

A) TN-744-based Call Classifier Cards version "e" or later
B) Avaya Application Enablement Services (AES) 3.1 or later
C) Avaya Enhanced Network Bus Controller (ENBC)
D) Avaya Communication Manager (CM) 3.1 or later

5. A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?

A) record selection criteria
B) virtual campaign
C) record specific messaging
D) unit work list

Solutions: