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Avaya 3303 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration & Configuration | 30% | - Campaign & Job Management
|
| Topic 2: Maintenance & Troubleshooting | 25% | - Troubleshooting
|
| Topic 3: System Architecture & Installation | 25% | - Proactive Contact Components
|
| Topic 4: Operation & Monitoring | 20% | - System Monitoring
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?
- A. 3
- B. 10
- C. 4
- D. 14
- E. 13
Correct Answer: A 🗳️
You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?
- A. Stop and start the LDAP service on the primary dialer only.
- B. Stop and start the LDAP service on the primary and secondary dialers.
- C. Stop and start the dialer processes on the primary and secondary dialers.
- D. Stop and start the mid-tier processes on the primary dialer only.
Correct Answer: B 🗳️
A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?
- A. Event Monitor
- B. List Distribution
- C. PIF Report
- D. PC Analysis Extract
Correct Answer: D 🗳️
Which hardware component is required for a hard dialer Proactive Contact 5.X?
- A. TN-744-based Call Classifier Cards version "e" or later
- B. Avaya Application Enablement Services (AES) 3.1 or later
- C. Avaya Enhanced Network Bus Controller (ENBC)
- D. Avaya Communication Manager (CM) 3.1 or later
Correct Answer: C 🗳️
A company uses Avaya Proactive Contact (APC. 5.X and outbound dialing to perform debt collection for a car dealership. They want to play a message that is appropriate based on the call recipient's past due balance if that call ends up in the wait queue.
Which APC feature should be used?
- A. record selection criteria
- B. virtual campaign
- C. record specific messaging
- D. unit work list
Correct Answer: C 🗳️
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