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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Data Backup, Restoration, and System Upgrades | - Backup strategies and procedures - System restoration and recovery processes - Upgrade planning and execution |
| Topic 2: Call Flow Configuration and System Monitoring | - ARS short codes and routing control - SIP line behavior and en bloc dialing - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage |
| Topic 3: Integrated System Logging and Network Diagnostics | - System logging and event analysis - Network diagnostics using tools such as Wireshark |
| Topic 4: Understanding of Avaya IP Office Platform and Security Administration | - Security administration and service users - Core platform components and architecture - Session Border Controller and SIP security concepts |
| Topic 5: System Status, Troubleshooting, and Alarm Management | - System Monitor and debug tools - ISDN/PRI troubleshooting and alarm handling - System Status Application monitoring - VoIP troubleshooting (latency, jitter, lag) |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. If a company's internal DNS is down, how can a SIP Remote Worker client register with the IP Office using a Wi-Fi connection?
A) The client can use the Internet router/firewall to proxy the IP Office IP address.
B) The client can only use the cellular network to register with the IP Office.
C) DHCP can redirect the registration to a backup DNS.
D) The client can use FQDN and port forwarding router to access the Internet DNS.
2. A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory.
What is the recommended method to achieve this while ensuring data integrity and minimal effort?
A) Integrate the IP Office with Outlook using the Avaya Outlook Plugin.
B) Import the Outlook contacts using a .csv format and configure the synchronization settings.
C) Add each Outlook contact individually into the personal directory and verify them against the original source.
D) Manually copy and paste all contacts from Outlook to the personal directory.
3. Within the Configuration Wizard, which specific field must be populated first, before any other fields become visible?
A) System Configuration
B) Network Configuration
C) User Configuration
D) Ignition Configuration
4. A customer wants to use one of their local servers to supply the time and date for the Avaya IP Office™ 500V2.
In the System menu/Time Config Source, which setting would you select to achieve this?
A) None
B) Local
C) SNTP
D) Voicemail Pro/Manager
5. Which mode should be selected in Manager to create and modify all aspects of an IP Office system?
A) Basic Edition
B) Installation Mode
C) Simplified View
D) Configuration Mode
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |

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