[Jan 27, 2022] CIS-ITSM Exam Dumps, CIS-ITSM Practice Test Questions
Free CIS-ITSM Study Guides Exam Questions & Answer
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
NEW QUESTION 191
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?
- A. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
- B. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.
- C. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.
- D. Configure Current Customer as a text field and use an approval process to recalculate its value.
Answer: B
NEW QUESTION 192
Which of the following can be achieved by a user with itil role? (Choose three.)
- A. Delete CI
- B. Reconcile CIs
- C. Create CI
- D. Subscribe to CI
- E. Import CIs
Answer: A,C,D
NEW QUESTION 193
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
- A. Lookup
- B. Hierarchical
- C. Roll-up summary
- D. Master-detail
Answer: D
NEW QUESTION 194
Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?
- A. Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.
- B. In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.
- C. Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.
- D. Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.
Answer: C
Explanation:
Categorization was available in Legacy Knowledge but it was just 2-levels organization structure with Topic and Category and a single taxonomy shared by all articles. However, in Knowledge v3, there are multi levels of categorizations and each knowledge base has its own taxonomy.
NEW QUESTION 195
What is a benefit of JavaScript remoting over Visualforce Remote Objects?
- A. Supports complex server-side application logic.
- B. Does not require any Apex code.
- C. Allows for specified re-render targets.
- D. Does not require any JavaScript code.
Answer: A
NEW QUESTION 196
In Problem Management, which role is required to delete a problem record?
- A. problem_coordinator
- B. problem_admin
- C. itil
- D. nobody
Answer: B
Explanation:
Explanation
NEW QUESTION 197
Which of the following roles is allowed to create a new CI class? (Choose two.)
- A. cmdb_read
- B. itil
- C. itil_admin
- D. admin
Answer: C,D
NEW QUESTION 198
A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Users with role catalog_editor can maintain catalog items and also can update catalog definition.
NEW QUESTION 199
A sales manager wants a report of accounts without any closed/won opportunities in the last year.
How can this requirement be met?
- A. Create a joined report using the Accounts report type and the Opportunities report types.
- B. Create a summary report using the Accounts report type with a formula field for opportunity count.
- C. Create a custom report type for Accounts without Opportunities.
- D. Create a tabular report using the Account report type and add a cross filter using Opportunities.
Answer: D
NEW QUESTION 200
Which of the following ways can be used to create configuration items? (Choose all that apply.)
- A. Integration with 3rd party system
- B. Automated discovery tools
- C. Import from external source
- D. Creation via service catalog fulfillment process
- E. Manual creation via configuration application modules
Answer: A,B,C,D,E
NEW QUESTION 201
It is possible to create incidents automatically based on alerts from Event Management.
- A. True
- B. False
Answer: A
Explanation:
Explanation
NEW QUESTION 202
Which of the following ITIL terms refers to the cause of one or more incidents that is typically unknown at the time of detection?
- A. Problem
- B. Issue
- C. Unknown Error
- D. Configuration Item
Answer: A
NEW QUESTION 203
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION 204
Given the class structure shown below, which types of Cls will be included in a report run against the cmdb_ci_computer table?
- A. Cls defined directly in cmdb_ci_computer and all parent classes
- B. Cls defined directly in cmdb_ci_computer and all child classes
- C. Just Cls defined directly in cmdb_ci_computer
Answer: B
NEW QUESTION 205
How can you remove demo data?
- A. You can request that through the HI portal.
- B. You have to go through the tables and select all records and delete them.
- C. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
- D. In the settings, you can check the "Remove demo data" check box.
Answer: A
Explanation:
Explanation
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.
NEW QUESTION 206
If a change is linked to an incident, the incident's state will automatically change to On Hold once the change is updated.
- A. True
- B. False
Answer: B
NEW QUESTION 207
A developer wants to call an Apex Server-side Controller from a Lightning Aura Component.
What are two limitations to the data being returned by the Controller? (Choose two.)
- A. Lists of Custom Apex Classes cannot be returned by Apex Controllers called by Lightning Aura Components.
- B. A custom Apex Class can be returned, but only the values of public instance properties and methods annotated with @AuraEnabled are serialized and returned.
- C. Basic data types are supported, but defaults, such as maximum size for a number, are defined by the objects that they map to.
- D. Only Basic data types and sObjects are supported as return types for Apex Controllers called by Lightning Aura Components.
Answer: B,C
NEW QUESTION 208
In Problem Management, which role is required to delete a problem record?
- A. problem_coordinator
- B. problem_admin
- C. itil
- D. nobody
Answer: B
NEW QUESTION 209
Which of the following are valid states for Standard Change requests? (Choose all that apply.)
- A. Implement
- B. Authorize
- C. Review
- D. Scheduled
- E. Assess
Answer: A,C,D
Explanation:
Explanation
NEW QUESTION 210
In incident management, which of the following states are considered active?
- A. New, In Progress, On Hold, Resolved
- B. New, In Progress, Resolved
- C. New, In Progress, On Hold
- D. New, In Progress, On Hold, Resolved, Closed, Canceled
Answer: A
NEW QUESTION 211
......
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Mobile Development Fundamentals (On-demand)
- Service Portal Fundamentals (On-demand)
- Major Incident Management (On-demand)
- ServiceNow Platform Implementation (ILT)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Fundamentals (ILT)
- Knowledge Management Implementation (On-demand)
- Automated Test Framework (ATF) Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
Topics to Cover
ServiceNow CIS-ITSM exam is based on the learnings, key topics, and activities encountered during ServiceNow implementations.
Following are the major modules, learning domain, sub-skills along with their weight-age in the examination, giving you a clear view of which topics and skills inclusive, you should focus on for the certification. Note: The list and details are not an all-inclusive content list. ServiceNow reserves the right to change and update the content (topics, sub-skills, and weight-age) at any point in time.
- Request Fulfillment Management: 25%
- Knowledge Management: 10%
- Change and Release Management: 25%
For each ITSM application, the candidate must know the following for each module
Business Cases / Use Cases Value proposition KPIs and Benchmarks Appropriate features and functions basis business requirements
Proven Practices for Implementation Implementation approach to meet requirements to preserve upgradability, scalability, and maintainability Implementation solutions to work in conjunction with application functionality
Baseline Application Functionality Basic and advanced features in baseline installation New functionality and features added or changed State model and default process flow Basic and advanced operations performed by users and system
Architecture and Security Key tables used in applications Relationships among tables Roles and default access controls Primary application components including Scripts, Business Rules, etc Integration capabilities
Based on the above-mentioned syllabus and their related weight-age, it is clear that there is no one topic a candidate should focus on or a candidate can leave while preparing for the examination. The candidate needs to go through and be proficient in every topic.
CIS-ITSM Exam Dumps, CIS-ITSM Practice Test Questions: https://www.testkingpdf.com/CIS-ITSM-testking-pdf-torrent.html
Attested CIS-ITSM Dumps PDF Resource [2022]: https://drive.google.com/open?id=1wYc4KNy3yjUuFU4iXs_59EjcMKQjNMuM
