[Dec-2021] Verified SAP Exam Dumps with C_C4H510_04 Exam Study Guide
Best Quality SAP C_C4H510_04 Exam Questions TestkingPDF Realistic Practice Exams [2021]
C_C4H510_04 Exam Certification Details:
| Level: | Associate |
| Languages: | English |
| Exam: | 80 questions |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Duration: | 180 mins |
| Cut Score: | 63% |
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP C_C4H510_04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
NEW QUESTION 37
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Products
- C. Employees
- D. Accounts
Answer: A
NEW QUESTION 38
Which of the following options are features within the Analytics framework? Note: There are 2 correct Answers to this question.
- A. You can create new custom reports based on join data sources.
- B. With the mashup approach, offline access to an SAP BusinessObjects BI system is available.
- C. You can add custom fields in data sources and reports.
- D. With the Dashboard Designer, KPIs can be joined to a new data source.
Answer: A,C
NEW QUESTION 39
Which of the following actions are necessary to successfully use installed bases in service tickets? Note:
There are 2 correct Answers to this question.
- A. A service contract is active.
- B. Address mismatches must be corrected first.
- C. A customer needs to be assigned.
- D. At least one service object needs to be assigned.
Answer: C,D
NEW QUESTION 40
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Incidents
- B. Service agents
- C. Territories
- D. Employees
Answer: C,D
NEW QUESTION 41
Which option do you have to mark a field as mandatory?
- A. Maintenance of access restrictions in the business role
- B. Page layout configuration
- C. Use Key user tool adaptation
- D. Disable personalization settings
Answer: C
NEW QUESTION 42
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Product
- B. Customer
- C. Contract
- D. Installed base
Answer: A,B
NEW QUESTION 43
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Assign Restriction Rules
- B. Usage of Delegates
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Configure Work Distribution Rules for Employees
Answer: A,C
NEW QUESTION 44
When should you use the templates provided in the Data Workbench?
- A. When there is unstructured legacy data
- B. When data volume is low
- C. When the Mass Change Account Data tool is used
- D. When customer data needs to be loaded quickly
Answer: D
NEW QUESTION 45
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Create a workflow rule.
- C. Select the relevant scoping question.
- D. Maintain the fine-tuning activity for date profiles.
Answer: B
NEW QUESTION 46
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Sales Contact
- B. Service Contract Management
- C. Registered Products and Installed Bases
- D. Service Notification
Answer: B,C
NEW QUESTION 47
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Standard reports
- B. Interactive dashboards
- C. Inner join data sources
- D. Web service message monitoring
- E. Custom reports
Answer: A,B,E
NEW QUESTION 48
When an end user logs an incident in SAP Service Cloud, which steps will be performed by the administrator to manage the incident? Note: There are 2 correct Answers to this question.
- A. Start processing.
- B. Push the incident to SAP Service Cloud support.
- C. Change the priority to escalated.
- D. Set up a multi-step approval process.
Answer: A,B
NEW QUESTION 49
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Code list restrictions are not possible for the Time Type field.
- B. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- C. Time sheets can be submitted for approval.
- D. Time recording can be done online or in offline mode.
- E. You can activate Microsoft Outlook integration for time recording.
Answer: B,C,D
NEW QUESTION 50
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
- A. Configure a resource scheduler.
- B. Set validity from and to dates.
- C. Copy an existing approval process and modify the details.
- D. Create a new registered product.
- E. Configure process steps and define work distribution.
Answer: B,C,E
NEW QUESTION 51
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Select the relevant scoping item.
- B. Maintain the ticket hierarchy.
- C. Execute an action for grouping tickets.
- D. Use the Subticket tab to add a ticket.
- E. Define a multi-step approval process.
Answer: B,C,D
NEW QUESTION 52
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Reporting
- B. Determining service level assignments
- C. Determining fine-tuning settings
- D. Controlling responsibility
- E. Controlling validity of the service catalog
Answer: A,B,D
NEW QUESTION 53
Which feature allows the scheduling of automatic ticket creation?
- A. Service plans
- B. Registered products
- C. Maintenance plans
- D. Realignment run
Answer: C
NEW QUESTION 54
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Working calendar
- B. Operating hours
- C. Service contract
- D. Maintenance plan
Answer: A,B
NEW QUESTION 55
......
Authentic Best resources for C_C4H510_04: https://www.testkingpdf.com/C_C4H510_04-testking-pdf-torrent.html
C_C4H510_04 Test Engine Practice Exam: https://drive.google.com/open?id=1BopPbMpneeKZuffDqm1DZP6fzwnDUEjT
