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Passing the PRINCE2 Practitioner Certification Exam is a valuable asset for project management professionals who want to advance their career and demonstrate their expertise in the PRINCE2 methodology. PRINCE2 Practitioner Exam certification is recognized globally and is highly regarded by employers, making it a desirable qualification for professionals working in project management roles. Additionally, the certification provides a practical toolkit for managing projects effectively, which can be applied to a range of industries and sectors.
PRINCE2 Practitioner exam is a two-hour, open-book exam that consists of 68 multiple-choice questions. The candidate has to score a minimum of 55% to pass the exam. PRINCE2Practitioner exam covers areas such as PRINCE2 principles, themes, processes, and tailoring PRINCE2 to different project environments.
NEW QUESTION # 170
The Sales Director would like to add a new company logo to the 'marketing material'. The change to the project scope has been approved by the project board. It is expected to delay product and stage completion date by 3 days and cost £900. The stage 2 cost tolerance of +£1,000 has not been used. The change budget of
£500 has not been used.
Which option describes how this change should be funded?
- A. £900 of additional funding will need to be requested to pay for the change.
- B. £900 needed for the change should be taken from the stage 2 cost tolerance.
- C. £400 will need to be requested in addition to the £500 change budget.
- D. £400 of the stage 2 cost tolerance and the £500 change budget should be used.
Answer: C
NEW QUESTION # 171
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing project. She has the authority to commit the annual business marketing budget, from which the project will be funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar, in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a history of successful work. This company has been selected to take the photos for the company calendar.
It has yet be decided which of the photographers to use.
Which 2 statements explain why the Sales Manager should be appointed as User Assurance for this project?
- A. He would like to move into the Marketing department in the future and sees this as an opportunity to work closely with the Marketing Director.
- B. He is able to advise on suitable stakeholder engagement of current and prospective customers.
- C. He joined the company last year with huge enthusiasm and is keen to increase sales.
- D. He can provide an evaluation of the potential impact the calendar will have on sales.
- E. He can resolve any conflict in requirements between the Sales department and the Marketing department.
Answer: B,D
NEW QUESTION # 172
During stage 3, the operational staff that handle course bookings asked for the project scope to be increased
for an online booking function. The additional product has been as it will enable them to process bookings
more quickly and accurately.
Is this an appropriate application of the 'focus on products' principle, and why?
- A. Yes, because the goal is to seek opportunities to implement improvements after the life of the project.
- B. No, because existing product descriptions provide a means to estimate effort to planning.
- C. Yes, because the project needs to fulfill stakeholder expectations by delivering the products required.
- D. No, because there needs to be an understanding of the products from the start of the project.
Answer: C
NEW QUESTION # 173
During a work package the Team manager needs to keep the project manager informed, which management product is used for this?
- A. Highlight report
- B. Checkpoint Report
- C. End Stage Report
- D. Issue Report
Answer: B
NEW QUESTION # 174
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago.
She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed Senior User for this project?
- A. Remove because he has no authority to commit user resources.
- B. Retain because he will be providing support to the Information Technology and Facilities teams during the project.
- C. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be impacted by the outcome.
- D. Retain because he provides the outsourcing resources required to support the project.
- E. Replace with 'Director of Research and Development' because she deals with both the Information Technology and the Facilities Divisions and can make sure her division's needs are specified.
Answer: A,E
NEW QUESTION # 175
Which 2 statements should be recorded under the Costs heading?
- A. The project will be funded from the business marketing budget
- B. Project costs are estimated to be a total of £26.5k.
- C. The MNO marketing budget this year is £120k.
- D. The new company logo is estimated to cost £4k.
- E. 10 further orders with an average profit of £2k will deliver a benefit of £20k in the first year.
Answer: A,B
Explanation:
Explanation/Reference:
Testlet 2
Scenario
A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs, better manage suppliers' performance and reduce the confusion caused by inadequate internal controls, outdated standards and outdated technology. External consultants were employed to conduct a feasibility study to identify options to address the problems, and the likely costs and benefits. The following options were considered:
● Do nothing.
● Re-engineer selected business functions.
● Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information Technology Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:
● One service provider should be contracted to provide the services currently provided by the Information Technology Division and the Facilities Division.
● A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes, systems and operating models, plus an outline Business Case for the required project. The external consultants also made the following recommendations for the management of the project:
● Use PRINCE2.
● Set up the project with 4 management stages:
Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating models) and the service level agreement between MFH and the future service provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run trial period.
Initial estimates indicated that the project would cost £2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the recommendations as a basis for the project. There is an expected saving of £20m over 10 years.
The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage.
Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of Executive. A PRINCE2-experienced Project Manager has been appointed from within MFH. Staff within the business functions being outsourced will work with the external consultants who conducted the feasibility study to define the detailed designs.
NEW QUESTION # 176
Scenario
A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs, better manage suppliers' performance and reduce the confusion caused by inadequate internal controls, outdated standards and outdated technology. External consultants were employed to conduct a feasibility study to identify options to address the problems, and the likely costs and benefits. The following options were considered:
Do nothing.
Re-engineer selected business functions.
Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information Technology
Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:
One service provider should be contracted to provide the services currently provided by the
Information Technology Division and the Facilities Division.
A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes, systems and
operating models, plus an outline Business Case for the required project. The external consultants also made the following recommendations for the management of the project:
Use PRINCE2.
Set up the project with 4 management stages:
Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating
models) and the service level agreement between MFH and the future service
provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run
trial period.
Initial estimates indicated that the project would cost (GBP)2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the
recommendations as a basis for the project. There is an expected saving of (GBP)20m over 10 years.
The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage. Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of Executive. A PRINCE2-experienced Project Manager has been appointed from within MFH. Staff within the business functions being outsourced will work with the external consultants who conducted the feasibility study to define the detailed designs.
Which 2 statements should be recorded under the Timescale heading?
- A. The expected benefits should start to be realized as soon as the outsourced services become operational at the end of stage 4.
- B. The contract with the selected service provider will be agreed during stage 3.
- C. The transfer of equipment and staff is estimated to take six weeks.
- D. If more MFH divisions are added to the scope of the services to be outsourced, the project timescale will be extended and the realization of benefits will be delayed.
- E. The expected benefits will be calculated over 10 years from completion of the project.
Answer: B,E
NEW QUESTION # 177
Additional Information
Extract from the Communication Management Strategy.
The project information in the table below is true, but it may not be recorded under the correct heading or be in the correct document.
Using the Project Scenario, select the appropriate response to each of the following 5 questions which have been raised by the Project Board.
The project is now at the end of the initiation stage. Having decided that the Calendar project is a relatively simple project, the Project Manager combined the Starting Up a Project process and the Initiating a Project process. No Project Brief has been produced. Instead the Project Manager used the project mandate to produce a simple Project Initiation Documentation (PlO). The PlO includes the Business Case, a product checklist and several Product Descriptions, Including the Project Product Description. Short sections are also included for each of the strategies and the controls to be applied. The Project Manager has elected to use the Daily Log to record all risks, issues, lessons and quality results.
After the initiation stage there will be two further stages during which a small number of Work Packages will be authorized. While these are being managed, the Project Manager will hold regular checkpoints, which will support the production of weekly Highlight Reports to the Project Board.
Without a Risk Register how can project risks, the progress of risk actions taken to date and the current status of residual risks be measured?
- A. In a simple project, the Project Initiation Documentation (PID) should contain a register for recording risk information and monitoring project risks throughout the delivery stages. The register will now be added to the PID.
- B. The Daily Log was correctly used to monitor risks during the Starting up a Project process. It will be used to capture all risks, actions, decisions, assumptions
- C. It was not appropriate to use the Daily Log to capture all risks and issues during the Starting up a Project process. Separate registers should have been set up for risks, issues and lessons learned. This will now be done.
Answer: B
NEW QUESTION # 178
Scenario
Product Summary
A list of customers will be collated. This will use existing information from the Accounts department about current customers, and existing information from the Marketing department about prospective customers.
Using the tariff of mailing costs available from the Post Office, a production cost forecast will be produced to allow the CEO and the Marketing Director to decide whether to continue with the project. If they decide to continue, they will give the approval to launch the internal label design competition. Competition rules will be required to communicate details of the competition to the staff. The chosen label design will then be selected from the competition entries.
The photos for the calendar must be based on existing photo design ideas available from the Marketing department. The selected photos will be chosen from these. Monthly calendar displays will be created to show the required layout of each page.
Product Breakdown Structure (contains errors)
Extract from Stage Plan for stage 3.
(All entries are true statements but may not be shown under the correct heading or in the correct document).
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for this question in the Scenario Booklet, answer the following 5 questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago the professional photographer produced the photo session schedule based on the operational staff schedule. The operational staff schedule is produced weekly and maintained by the Engineering Manager.
None of the £500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the External dependencies section?
- A. Move entry 5 to Plan prerequisites because the new company logo will influence the label designs.
- B. Delete entry 6 because the customer details were used in stage 2 to create the customer list.
- C. Move entry 5 to Plan description because the new company logo will be delivered during stage 3.
- D. Delete entry 7 because it should be shown in the Product Description for the label design.
- E. Delete entry 5 because the new company logo is being delivered by a separate project and will be detailed in the plans for that project.
Answer: B,D
NEW QUESTION # 179
Starting Up a project is triggered by which of the following?
- A. Corporate Strategy
- B. Legislation
- C. Mandate
- D. Risks
Answer: C
NEW QUESTION # 180
Which 2 alternative actions apply to the proposed user assurance for this project?
- A. Retain because their divisions will be the major users of the outsourced services and they can provide the user perspective on the impact of any proposed changes.
- B. Retain because they are able to help identify stakeholders and their communication requirements.
- C. Retain because they are both very positive about outsourcing the selected business functions.
- D. Remove because neither of these individuals are from the business functions to be outsourced.
- E. Retain because selecting only one of them may cause unnecessary conflict.
Answer: A,B
Explanation:
Explanation/Reference:
Organization Theme
Question Set 3
NEW QUESTION # 181
Additional Information
A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now.
The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced.
The contract is to be reviewed and Portraits Ltd reminded of their agreement.
Answer:
Explanation:
Explanation
NEW QUESTION # 182
This question provides a number of changes which may or may not be required to the Extract from the
Communication Management Strategy provided in the additional information.
Which statement applies to the Timing of communication activities section?
- A. No change to entry 9 because it describes the timing of performance reports.
- B. Delete entry 9 because activities for controlling the project should be planned as part of Project controls in
the Project Initiation Documentation. - C. Delete entry 10 because Highlight Reports are a Project Board control, the frequency of which should be
recorded in the Project controls section of the Project Initiation Documentation.
Answer: A
NEW QUESTION # 183
Scenario:
The Ministry of Food Hygiene (MFH) has a quality management system which contains a document control process to manage all documentation requirements. The document control process was created by the MFH Quality Manager, who now maintains all of MFH's documents and performs an organization-wide configuration management role. The MFH Quality Manager will administer the configuration management procedure for the Restructuring project since this must comply with the MFH document control process.
What will be the impact on the benefits?
- A. An additional cost of (GBP)1.5m to deliver the services provided by the Facilities Division.
- B. Outsourcing project cost reduced by 50%.
- C. Increased savings of (GBP)5m over 10 years from the new initiative to centralize the services provided by the Facilities Division.
- D. Reduced savings, now (GBP)10m over 10 years.
Answer: D
Explanation:
Topic 8, Progress Theme
NEW QUESTION # 184
Which is a correctly defined acceptance criterion for the service level agreement (SLA) with the selected
service provider?
- A. The selected service provider should be located locally.
- B. The SLA must extend for the full duration of the service contract.
- C. External consultants are to assist in the creation of the SLA.
- D. Any changes to the SLA must be managed through formal change control.
Answer: B
NEW QUESTION # 185
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