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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two are needed to install and use a 1608 IP Phone with the IP500v2? (Choose two.)

A) Avaya IP Endpoints License
B) LAN Interface Module
C) Voice Compression Module
D) H.323 Networking License

2. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has been restricted by the administrator.
B) The phone requires a firmware update.
C) The phone has registered to a backup IP Office.
D) The phone is set to Do Not Disturb (DND).

3. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display message cannot be changed. The prompt is not recordable by user.
B) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
D) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
E) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.

4. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending

5. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
B) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
C) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
D) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.

Solutions: