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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Feature Implementation and Services | - IP Office Functional Services
|
| Troubleshooting and Maintenance | - Problem Analysis Techniques
|
| IP Office SME Communications Fundamentals | - Platform and Components Overview
|
| Installation, Configuration and Licensing | - System Setup Tasks
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?
- A. Time of Day Forwarding
- B. Time Profile
- C. Incoming Call Route Fallback Destination
- D. Forward Hunt Group Calls
Correct Answer: B 🗳️
Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)
- A. Above Physical Layer: Existing Data Network
- B. Line of Business application integration needs
- C. Productivity Requirements
- D. Current PBX/Key System Features and Dial Plan
- E. Physical Layer: Existing Telecom Infrastructure
Correct Answer: A,D,E 🗳️
A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
- A. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
- B. Open SysMonitor Trace 20091212 140001, and search for 13:12.
- C. Open SysMonitor Trace 20091212 130001, and search for 13:12.
- D. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
Correct Answer: B 🗳️
A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?
- A. The UMS licenses have not been loaded.
- B. The server platform does not meet the requirements.
- C. The UMS service is installed automatically.
- D. The Windows account does not have permission.
Correct Answer: B 🗳️
You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?
- A. Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
- B. Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.
- C. Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.
- D. Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
Correct Answer: C 🗳️
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