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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Management | 15% | - Ensure data quality and scalability - Manage data governance and maintenance - Data migration and integration considerations |
| Sales Lifecycle | 23% | - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Design reports and dashboards based on KPIs - Analyze sales and marketing processes |
| Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals |
| Consulting Practices | 14% | - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption |
| Practical Application of Sales Cloud Expertise | 33% | - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams |
| Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
Salesforce Certified Sales Cloud Consultant Sample Questions:
1. A consultant is scoping a new Sales Cloud implementation and needs to determine data volumes, integrations, and user roles before configuring the org. Which phase does this activity belong to?
A) Discovery/Planning phase
B) User Acceptance Testing (UAT)
C) Post-go-live support
2. Cloud Kicks has organization-wide defaults set to Private for Account. With the rollout of Opportunity Teams, what should a consultant consider?
A) The Opportunity will be implicitly Write for the team.
B) Opportunity should be set to Public Read/Write first.
C) The Opportunity's Account will be implicitly Read for the team.
3. Universal Containers is analyzing data to identify gaps, and wants to know which Accounts with open Opportunities are missing Contacts. What should a consultant recommend to build this report?
A) Roll-up summary flied
B) Cross filter
C) Reporting snapshot
4. Cloud Kicks uses Salesforce to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts. Which approach should the consultant recommend to meet these requirements?
A) Create a junction object between Account and Contact.
B) Use the Contacts to Multiple Accounts feature.
C) Create a custom lookup from Account to Contact.
5. Sales managers at Cloud Kicks want to create a sales dashboard of key performance indicators (KPIs) to measure day-to- day operations. Which key metric should the consultant include in the dashboard?
A) Number of updated opportunities
B) Number of outbound calls made over a period of time
C) Number of marketing qualified leads (MQL)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
Prima -
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