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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Employees prefer working in cubicles
B) Employees are using social media, including at work
C) Competitors are using social media, including crowd-sourcing for new ideas
D) Consumers' opinions and ratings are leading how a product is branded

2. What is one of IBM's key differentiators when it comes to delivering a Social Business solution?

A) We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
B) We offer only cloud-based solutions
C) We offer Facebook log-in credentials
D) We offer a single, rigid stack that needs to be installed as a single, inflexible solution

3. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) limit access to social media site by employees and partners
B) ensure that strategies are pushed down into the organization
C) do not respond to negative statements in social media sites
D) be transparent with two-way dialog

4. What is the best route for 'gaining social trust'?

A) Ask your supplier network to blog about their relationship with you.
B) Ask your employees to blog about your company in any of the blogs they participate in.
C) Strive for the highest number of hits on your Web site.
D) Identify and develop relationships with tippers in your industry.

5. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Rich-text support in chat
B) Standards-based APIs
C) Broad support of industry leading vendors
D) The ability to see the sender of an e-mail is online right from your inbox and chat right away

Solutions: