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CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?

A) Loopback plug
B) Multimeter
C) Crimper
D) Punchdown

2. A user, Joe, is watching a training education video and notices dark pin-sized dots in the same location on his laptop LCD screen. Which of the following is the cause of this issue?

A) Pixelation
B) Dead pixels
C) Incorrect color palette
D) Distorted image

3. A customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend?

A) Dual Layer DVD burner
B) Blu-Ray writer
C) CD-ROM burner
D) DVD-RW drive

4. An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).

A) Listen and do not interrupt the customer
B) Follow up with Anne at a later date to verify satisfaction
C) Maintain a positive attitude
D) Place Anne on hold to allow her to calm down
E) Offer different repair options if possible
F) Recommend wine use another repair center

5. A customer would like to be able to watch TV on their home computer and record television shows. Which of the following should be installed in their machine?

A) Tuner card
B) Serial card
C) Wireless card
D) FireWire card

Solutions: