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EXIN ITIL 4 Foundation Sample Questions:

1. Which is a low risk change that has been pre-approved so that no additional authorization is needed?

A) A normal change
B) An emergency change
C) A change model
D) A standard change

2. What should be considered as part of the 'partners and suppliers' dimension?

A) The level of integration and formality involved in the relationships between organizations
B) The information created, managed and used in the course of service provision and consumption
C) The activities, workflows, controls and procedures needed to achieve the agreed objectives
D) The required skills and competencies of teams and individual members of the organization

3. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A) Direct observation
B) Minimum viable product
C) Feedback loop
D) Analysis paralysis

4. Which is a recommendation of the guiding principle 'think and work holistically'?

A) Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
B) Review service management practices and remove any unnecessary complexity
C) Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
D) Conduct a review of existing service management practices and decide what to keep and what to discard

5. Which is MOST LIKELY to be achieved by following a detailed procedure?

A) Investigating a problem
B) Resolving an incident
C) Managing a service request
D) Assessing a change

Solutions: