724 Customer Reviews An hour or two a day, every day: that modest habit is what actually passes the ISO20KF exam. In 2026, TestkingPDF gives EXIN ISO / IEC 20000 Foundation candidates 116 practice questions engineered for exactly that kind of steady effort.
EXIN ISO20KF Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ISO/IEC 20000 Foundation |
| Exam Number: | ISO20KF |
| Passing Score: | 65% |
| Real Exam Qty: | 40 |
| Related Certifications: | ISO/IEC 20000 Associate IT Service Management Foundation based on ISO/IEC 20000 ISO/IEC 20000 Consultant Manager ISO/IEC 20000 Auditor |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | Lifetime |
| Available Languages: | English, Japanese, Korean, Portuguese |
| Exam Duration: | 60 minutes |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or authorized examination center. |
| Pre Condition: | No formal prerequisites. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ISO20KF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ISO/IEC 20000 Framework | - ISO/IEC 20000 Standard Structure
|
| Measurement and Improvement | - Monitoring and Continual Improvement
|
| Service Management System | - Service Management System Components
|
| Service Delivery and Support Processes | - Operational Service Management Processes
|
| Service Design and Transition | - Planning and Implementing Services
|
| Fundamentals of IT Service Management | - Core Concepts of Service Management
|
Everything Candidates Ask About EXIN ISO / IEC 20000 Foundation
EXIN ISO / IEC 20000 Foundation is an official EXIN certification exam, registered under the code ISO20KF. Passing it awards the Exin Certification certification, a credential at the Foundation level. It also connects to IT Service Management Foundation based on ISO/IEC 20000, ISO/IEC 20000 Associate, ISO/IEC 20000 Consultant Manager, ISO/IEC 20000 Auditor. Successfully passing matters to every candidate because the credential keeps working for your career long after exam day.
You will answer 40 questions within 60 minutes on the EXIN ISO / IEC 20000 Foundation exam. That combination rewards candidates who practiced under realistic timing, so make timed sessions in the TestkingPDF engine a daily habit; one to two hours a day is enough when every minute rehearses the real thing.
No formal prerequisites.
Vendor requirements do change, so verify the current conditions before registering on the official exam page.
The EXIN ISO / IEC 20000 Foundation blueprint covers 6 domains, with the largest being ISO/IEC 20000 Framework, Service Management System, and Measurement and Improvement. The full topic list is above on this page; it tells you exactly where your daily hour or two earns the most marks.
Yes, download the free demo of the EXIN ISO / IEC 20000 Foundation questions before deciding, and read former customers' comments for an independent verdict. After purchase, new versions download free for one year, and when your product expires you can extend the update service at a 50% discount. Returning customers also enjoy bountiful discounts on future exams.
Your purchase carries a 100% money-back guarantee with defined conditions. Take the EXIN ISO / IEC 20000 Foundation exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
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EXIN ISO / IEC 20000 Foundation Sample Questions:
Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
- A. to be able to provide reports to management
- B. to be able to charge to the correct users of the service
- C. to provide input to the Capacity Database
- D. to prevent repetitive occurrence of Incidents
Correct Answer: D 🗳️
Who conducts the "first party audit"?
- A. Customers of the IT Service Management organization
- B. An external independent organization
- C. Other persons on behalf of the Customer
- D. The IT Service Management organization itself
Correct Answer: D 🗳️
The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?
- A. How much the service costs divided by an average of evaluation scores
- B. How well the service meets customer and user expectations
- C. The number of people purchasing that service
- D. How much the service costs compared to other providers of the service
Correct Answer: B 🗳️
What does the concept of "quality" comprise?
- A. gaining ISO/IEC 20000 certification
- B. maximizing utilization of personnel capacity
- C. satisfying customer requirements
- D. execution of Service Level Agreements (SLAs) only
Correct Answer: C 🗳️
Which of the following is true of process descriptions?
- A. They complement descriptions of structural and organizational roles and responsibilities.
- B. They represent a complete set of monitoring options.
- C. They describe vertical and horizontal escalation options.
- D. They express the level of compliance with the requested quality characteristics.
Correct Answer: A 🗳️
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