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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Supplies Overview | 30% | - Genuine vs. counterfeit/clone supplies identification - Original HP supplies value proposition - Supplies lifecycle and page yield concepts |
| Topic 2: Sales and Differentiation Strategies | 40% | - Benefits of Original HP supplies: reliability, quality, sustainability - HP security and anti-counterfeiting features - Win-back and retention programs - Customer pain points and solution alignment |
| Topic 3: Sustainability and Support Programs | 30% | - Warranty and support terms - HP Planet Partners recycling program - Environmental benefits of Original HP supplies |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. Which statement best describes the warranty on HP laser supplies?
A) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
B) HP offers 6 months of warranty for all HP laser supplies
C) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
D) No warranty is applicable to HP laser supplies.
2. How does HP recycle cartridges?
A) HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.
B) HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.
C) Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.
D) Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B |
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