HP HP2-N35 : Selling HP IT Service Management Solutions

Exam Code: HP2-N35

Exam Name: Selling HP IT Service Management Solutions

Updated: Aug 26, 2026

Q & A: 45 Questions and Answers

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HP HP2-N35 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL-aligned Service Management concepts- ITIL processes overview
  • 1. Change and configuration management basics
    • 2. Incident and problem management concepts
      - Integration of ITIL with HP solutions
      • 1. Alignment of HP Service Manager with ITIL processes
        Topic 2: HP IT Service Management Portfolio Overview- HP Service Management solutions positioning
        • 1. HP Service Manager overview
          • 2. Service desk and workflow automation capabilities
            - HP Service Management strategy and value proposition
            • 1. Customer pain points and solution mapping
              • 2. IT service management business drivers
                Topic 3: Selling IT Service Management Solutions- Sales positioning and value communication
                • 1. Competitive differentiation concepts
                  • 2. ROI and business value articulation
                    - Customer engagement scenarios
                    • 1. Mapping solutions to enterprise needs
                      • 2. Discovery of customer ITSM requirements
                        Topic 4: Implementation and adoption considerations- Deployment models
                        • 1. On-premises and enterprise deployments
                          - Operational adoption
                          • 1. User adoption and process standardization

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