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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling HP BSM Solutions | - Positioning HP BSM solutions and benefits - Identifying customer challenges and requirements |
| HP BSM Solution Components | - Business service monitoring capabilities - Application Performance Management - Network Management - Systems Management |
| Customer Engagement and Solution Discovery | - Discovery questions and customer qualification - Creating business value discussions |
| Business Service Management (BSM) Solution Concepts | - Understanding HP BSM value proposition - Business alignment and IT service management concepts |
HP Selling HP BSM Solutions Sample Questions:
Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?
- A. Have you experienced customer satisfaction issues for accessing your applications?
- B. Do you have the ability to integrate fault, availability, performance, and configuration management?
- C. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
- D. How often do you update application revisions across your network?
Correct Answer: A 🗳️
What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?
- A. How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
- B. How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
- C. How do you continue to deliver applications and services that meet or exceed service level agreements?
- D. How do you market and promote the value that IT brings to your organization?
Correct Answer: A 🗳️
What is a CIO's primary responsibility?
- A. amortizing hardware expense costs
- B. providing performance test metrics that add value to the business
- C. providing in-depth Service Desk analytics
- D. aligning IT Services with the business needs and goals of the company
Correct Answer: D 🗳️
Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)
- A. streamlines processes through runbook automation
- B. cross-domain event tracking and management capability
- C. real user monitoring
- D. business process testing and reporting
- E. intelligent agent and agentless monitoring integration adapters
Correct Answer: B,E 🗳️
Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)
- A. cross-domain event tracking and management capability
- B. real user monitoring
- C. end-to-end business process monitoring
- D. business process testing and reporting
- E. reduced costs through tool consolidation
Correct Answer: B,D 🗳️
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Mandel -
Thanks TestkingPDF for the latest HP2-N31 practice questions, i was able to clear the HP2-N31 exam yesterday.