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HP Selling HP BSM Solutions Sample Questions:

1. Which discovery question would you ask to an IT executive to uncover a potential Network Management pain point?

A) Have you experienced customer satisfaction issues for accessing your applications?
B) Do you have the ability to integrate fault, availability, performance, and configuration management?
C) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
D) How often do you update application revisions across your network?

2. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
B) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
C) How do you continue to deliver applications and services that meet or exceed service level agreements?
D) How do you market and promote the value that IT brings to your organization?

3. What is a CIO's primary responsibility?

A) amortizing hardware expense costs
B) providing performance test metrics that add value to the business
C) providing in-depth Service Desk analytics
D) aligning IT Services with the business needs and goals of the company

4. Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)

A) streamlines processes through runbook automation
B) cross-domain event tracking and management capability
C) real user monitoring
D) business process testing and reporting
E) intelligent agent and agentless monitoring integration adapters

5. Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)

A) cross-domain event tracking and management capability
B) real user monitoring
C) end-to-end business process monitoring
D) business process testing and reporting
E) reduced costs through tool consolidation

Solutions: