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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?

A) Active-active does not require data replication.
B) Active-active guarantees zero data loss.
C) Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
D) Active-active is simpler to configure and maintain.

2. In the AICC architecture, what is the role of a "stateless" component?

A) It is responsible for storing all customer data.
B) It handles the recording of all interactions.
C) It is a component that cannot be replicated.
D) It does not retain any session information between requests, which aids in scalability and reliability.

3. Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?

A) The agent performance report.
B) A separate report for each channel.
C) An Omni-channel Interaction Journey Report
D) The real-time wallboard.

4. When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

A) Check the IVR prompts.
B) Restart the CTI server.
C) Reinstall the UAP software on all agent computers.
D) Check the connectivity and status of the authentication/AAA server.

5. When sizing the database server for AICC, which type of database workload is most typical?

A) Purely transactional workloads.
B) A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
C) Purely analytical workloads.
D) The database is only used for storing configuration.

Solutions: