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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Industry Trends and Market Opportunities | - AICC Market Analysis
|
| Topic 2: Huawei AICC Solution Overview | - Product Portfolio
|
| Topic 3: Project and Sales Capability | - Presales Methodology
|
| Topic 4: Huawei AICC Product Features | - AI Capabilities
|
| Topic 5: AICC Solution Design and Scenarios | - Industry Solutions
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?
- A. Active-active does not require data replication.
- B. Active-active guarantees zero data loss.
- C. Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
- D. Active-active is simpler to configure and maintain.
Correct Answer: C 🗳️
In the AICC architecture, what is the role of a "stateless" component?
- A. It is responsible for storing all customer data.
- B. It handles the recording of all interactions.
- C. It is a component that cannot be replicated.
- D. It does not retain any session information between requests, which aids in scalability and reliability.
Correct Answer: D 🗳️
Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?
- A. The agent performance report.
- B. A separate report for each channel.
- C. An Omni-channel Interaction Journey Report
- D. The real-time wallboard.
Correct Answer: C 🗳️
When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?
- A. Check the IVR prompts.
- B. Restart the CTI server.
- C. Reinstall the UAP software on all agent computers.
- D. Check the connectivity and status of the authentication/AAA server.
Correct Answer: D 🗳️
When sizing the database server for AICC, which type of database workload is most typical?
- A. Purely transactional workloads.
- B. A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
- C. Purely analytical workloads.
- D. The database is only used for storing configuration.
Correct Answer: B 🗳️
Breenda -
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