EMC E20-918 : IT-as-a-Service Expert Exam for Cloud Architects

Exam Code: E20-918

Exam Name: IT-as-a-Service Expert Exam for Cloud Architects

Updated: Aug 23, 2026

Q & A: 98 Questions and Answers

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EMC E20-918 Exam Syllabus Topics:

SectionObjectives
Service Orchestration and Automation- Cloud automation tools
  • 1. Workflow orchestration
    • 2. Infrastructure as Code concepts
      - Service lifecycle management
      • 1. Provisioning and de-provisioning
        • 2. Service catalog management
          Cloud Infrastructure Design- Network design in cloud
          • 1. Secure connectivity and segmentation
            • 2. Virtual networking concepts
              - Compute and storage design
              • 1. Scalability and elasticity planning
                • 2. Resource pooling and allocation
                  Cloud Computing Fundamentals- Cloud architecture concepts
                  • 1. Virtualization and abstraction layers
                    • 2. Multi-tenant architecture design
                      - Cloud service models
                      • 1. IT-as-a-Service principles
                        • 2. IaaS, PaaS, SaaS concepts
                          Security and Governance- Compliance and governance
                          • 1. Policy enforcement in cloud
                            • 2. Audit and compliance monitoring
                              - Cloud security fundamentals
                              • 1. Identity and access management
                                • 2. Data protection strategies
                                  Cloud Operations and Optimization- Cost optimization
                                  • 1. Cost allocation and chargeback models
                                    • 2. Capacity planning
                                      - Monitoring and performance management
                                      • 1. Performance tuning strategies
                                        • 2. Resource utilization tracking

                                          EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

                                          1. An enterprise has decided to implement a new service that will process credit card information. They will deploy this service within their private cloud. They have a relationship with a public cloud provider that claims to be PCI compliant.
                                          The enterprise wishes to implement a service that is PCI compliant with the least amount of effort. The service is protected by a policy-based intrusion detection system. Cardholder data is securely transmitted to the web interface.
                                          Which additional design elements would best be suited for this implementation?

                                          A) The card number is masked as it is typed and is immediately encrypted and securely sent directly to the credit card processing system. Credit card information is backed up to the private cloud system and stored using AES 128 encryption.
                                          B) The card number is masked as it is typed and is immediately encrypted and securely sent directly to the credit card processing system. No credit card information is stored within the application.
                                          C) The card number is masked as it is typed and is immediately encrypted, stored, and securely sent directly to the credit card processing system. Credit card information is stored within the public cloud provider using AES 128 encryption.
                                          D) The card number is masked as it is typed and is immediately encrypted and securely sent to both the credit card processing system and to private cloud for historical tracking and reporting only.


                                          2. The sales organization within a large enterprise has determined the need to immediately implement a mobile sales tool for its field staff. There are two SaaS solutions available that meet their requirements.
                                          The CIO wants to develop the solution in-house and claims that IT can develop the application at only slightly more cost than the SaaS solutions, and it would be more secure. Estimated time to deliver the application from internal IT is 10 weeks.
                                          Who should make the decision to determine the best solution?

                                          A) Board of Directors
                                          B) IT governance bodies
                                          C) Architecture Committee
                                          D) IT Strategy Committee


                                          3. Refer to Scenario 4.

                                          A construction firm with a substantially virtualized IT infrastructure wishes to consider cloud enablement next, as part of its logical progression to ITaaS.
                                          As a first step, the firm plans to transition one relatively low-risk service -- daily backup -- to a public CSP. The existing backup strategy involves array-based cloning, followed by backup of the clones with dedicated servers. The system is functional; however, since the backup target device is due for a technology refresh, the firm is open to alternatives.
                                          In evaluating alternatives, the key consideration is the ability to meet backup windows for daily incremental backups during the work week.
                                          As advisor to this firm, you have conducted a quick assessment of the candidate applications and storage involved in daily backups. Relevant details are presented in the exhibit.
                                          Your first goal in this proof-of-concept is to demonstrate one quick and successful backup run to the CSP for two different customer applications.
                                          Which two applications would you select, if your desired outcome is backup completion within the shortest possible time?

                                          A) Messaging and SCM
                                          B) Messaging and CRM
                                          C) CRM and SCM
                                          D) HR and CRM


                                          4. A startup company is transitioning from a public cloud to a private cloud environment. As a first step, they will transition to a hybrid cloud model.
                                          What is the best option for an interim single sign-on solution that can also be leveraged once the private cloud is fully implemented?

                                          A) Public Key Infrastructure
                                          B) Federated Single Sign-On
                                          C) SAML
                                          D) OAuth


                                          5. Which risk domain(s) is a concern when end users independently leverage the public cloud outside the management of corporate IT?

                                          A) FIPS-140 enforcement
                                          B) Non-repudiation
                                          C) Accessibility and Ease of use
                                          D) Availability and Control


                                          Solutions:

                                          Question # 1
                                          Answer: B
                                          Question # 2
                                          Answer: B
                                          Question # 3
                                          Answer: D
                                          Question # 4
                                          Answer: B
                                          Question # 5
                                          Answer: D

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