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Target Audience
The ServiceNow CSA exam is designed mainly for the sales engineers, ServiceNow customers as well as partners, and anyone who is seeking to become a certified system administrator.
Exam Content
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
- Database Administration
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
- Collaboration
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
- Self-Service & Process Automation
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
- User Interface & Navigation
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
- Introduction to Development
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
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ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Management | - Tables and CMDB basics - Import sets and data loading |
| Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
| ServiceNow Platform Fundamentals | - Lists, forms, and filters - Platform architecture and components - Navigation and user interface |
| Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
| Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Service Management Applications | - Change and request management - Knowledge management - Incident and problem management - Service catalog and request fulfillment |
ServiceNow Certified System Administrator Sample Questions:
What is the result of the order in which access controls are evaluated?
- A. Ensures user has access to the application, before evaluating access to a module within the application
- B. Ensures user has access to a table, before evaluating access to a field in the table
- C. Ensures user has access to the fields in a table, before considering their access to the table
- D. Ensures user can get to work as quickly as possible
Correct Answer: B 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
Which allows the creation of a task-based record from Service Catalog?
- A. Assignment Rule
- B. UI Builder
- C. UI Actions=
- D. Flow Designer
- E. Record Producers
Correct Answer: E 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page
- A. To retire a Homepage
- B. To publish a Homepage to the Portal
- C. To delete a Homepage
- D. o To add a Homepage to an update set
Correct Answer: D 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
What is the primary purpose of Form Builder in the Now Platform?
- A. To create new tables within the platform
- B. To edit forms used for populating records
- C. To generate analytical reports from data tables
- D. To configure system settings and permissions
Correct Answer: B 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
What are the two aspects to LDAP Integration?
- A. Authentication
- B. Data Population
- C. Data formatting
- D. Authorization
Correct Answer: A,B 🗳️
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Justin -
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