ServiceNow CAS-PA : Certified Application Specialist - Performance Analytics

Exam Code: CAS-PA

Exam Name: Certified Application Specialist - Performance Analytics

Updated: Nov 04, 2026

Q & A: 87 Questions and Answers

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The official website of the ServiceNow CAS-PA Certification Exam is one of the best sources of information for the candidates. The candidates can also take help by watching YouTube videos, enrolling in online courses, reading books, and listening to audio lectures. But the most efficient and time-saving way to get prepared for the exam is to use the CAS-PA Dumps of Certification-Question. These practice exams are a blend of multiple prep resources. It will save your time and effort. The candidates will be able to prepare for the actual ServiceNow CAS-PA Certification Exam with ease. It is recommended to choose the most appropriate resource to get ready for the ServiceNow CAS-PA Certification Exam, wisely.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/mainline-blueprint-cas-pa.pdf

ServiceNow CAS-PA Exam Syllabus Topics:

SectionObjectives
Widgets and Dashboards- Visualization tools
  • 1. Scorecards and trend widgets
    • 2. Dashboard configuration
      Performance Analytics Fundamentals- Key concepts of Performance Analytics
      • 1. Data collection and sources
        • 2. KPIs, indicators, and aggregates
          Data Management and Administration- Data collection jobs
          • 1. Scheduling and optimization
            • 2. Data quality considerations
              Breakdowns and Filtering- Breakdown structure
              • 1. Breakdown sources and elements
                • 2. Filtering and segmentation
                  Indicator Configuration- Indicator types and setup
                  • 1. Scripted indicators
                    • 2. Time series indicators

                      ServiceNow Certified Application Specialist - Performance Analytics Sample Questions:

                      Question #1

                      Which of the following styling options is NOT available with the data visualisation component configuration in workspaces?

                      • A. Set default, palette, or single colour options for data display.
                      • B. Change score sizes of single score visualisations.
                      • C. Create a newvisualisation type with predefined styling.
                      • D. Sort on categories in bar, pie, and donut visualisations based on table data sources.
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).

                      Question #2

                      Select the role that lets you create and configure Indicators and Breakdowns, and manage Data Collection.

                      • A. PA Power User
                      • B. PA Admin
                      • C. PA Data Collector
                      • D. PA Contributor
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).

                      Question #3

                      Select the statement which correctly returns the global target.

                      • A. pa.getTargetGap([[Number of open incidents]], score_end)
                      • B. pa.getTarget([[Number of open incidents]], score_end)
                      • C. pa.Target([[Number of open incidents]], score_end)
                      • D. pa.getGlobalTarget($[[Number of open incidents]], score_end)
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).

                      Question #4

                      Consider the following configurations and requirements:
                      * You plan to set up an Indicator, Average Assignment Duration, to trend the duration of time Resolved Incidents are assigned to Assignment Groups.
                      * There is an existing metric called Assignment Group which already tracks the duration of time an Incident is assigned to different Assignment Groups.
                      How would you configure the Indicator Source for the Average Assignment Duration Indicator?

                      • A. Facts table: Incident | Conditions: Resolved on Today AND Definition is Assignment Group
                      • B. Facts table: Incident Metric | Conditions: Resolved on Today AND Value is Assignment Group
                      • C. Facts table: Incident | Conditions: Resolved on Today AND Value is Assignment Group
                      • D. Facts table: Incident Metric | Conditions: Resolved on Today AND Definition is Assignment Group
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).

                      Question #5

                      Select the syntactically INCORRECT formula, assuming that all Indicator names are valid.

                      • A. [[Number of new incidents]] / {{Number of new incidents}} * 100
                      • B. 100 - ((([[Average resolution time of resolved incidents]] - 17.5) / 17.5) * 100)
                      • C. ((Number of new critical incidents)) / ((Number of new incidents)) * 100
                      • D. if ([[Number of resolved incidents]] == 0) {0} else ([[Number of resolved incidents]] )
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

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