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IBM Enterprise Storage Technical Support Sample Questions:

1. How is RTO defined?

A) The time it takes to complete the nighty backup process.
B) The time it takes to restore the backup tapes at a remote site.
C) The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
D) The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.

2. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?

A) TPC
B) Storage Tier Advisor Tool
C) Disk Magic
D) Capacity Magic

3. What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

A) Service
B) Security Administrator
C) Copy Operator
D) Monitor

4. A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?

A) IBM Director
B) IBM Spectrum Control
C) IBM Spectrum Virtualize
D) Fabric Manager

5. Which resource informs a storage specialist if a TDA is mandatory oroptional?

A) IBM Pre-sale TDA Checklist
B) Systems Assurance Product Review Guide
C) IBM Trigger Criteria / Designated Product List
D) TDA Discussion Guide

Solutions: