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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Topic 2: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Topic 3: Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Topic 4: Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Topic 5: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which activities can you perform in the Administration module? Choose Two correct answers.
A) Maintain session configuration
B) Perform system monitoring
C) Define service workflow
D) Edit smartfrom templates.
2. A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
A) You will need to buy an Internet-of-Things kit from Amazon.
B) You can develop integrations between these sensors and the FSM Cloud using APIs.
3. How Do I notify a technician that he has received a new job? Choose Two correct answers.
A) I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
B) I cannot notify my technician automatically with SAP FSM.
C) I can change a company setting which enables Device Notifications
4. Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.
A) Purchase orders are approved when all materials are approved
B) Business rules are necessary for activating the approval necessity in a company
C) It is possible to change amount/quantity of efforts prior to approval
D) By assigning permission for approval, all relevant objects appear on the Journal ready for action
5. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
A) With this feature the dispatcher will see in the planning board in which step the technician currently is
B) This feature does not help with automatic time recording
C) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: A,C | Question # 4 Answer: B,C,D | Question # 5 Answer: A,B |

1170 Customer Reviews 







Nat -
I think you should correct the wrong answers.