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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following objects are used as cost collectors when you release work tickets from SAP Cloud for Customer to SAP ERP?
Note: There are 2 correct answers to this question.

A) Debit memo request
B) Sales order
C) Internal order
D) Contract

2. You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

A) Approval
B) Task
C) Workflow
D) Notification

3. Which of the following are functions of custom report creation in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Custom reports require new data sources
B) Custom reports creation is supported with a guided procedure
C) Custom reports can be created by sales employees
D) Variable selection is possible
E) Custom calculated key figures are allowed

4. What is the correct sequence of steps for the process when creating tickets?

A) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation
B) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
C) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
D) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates

5. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A) Debit memo request
B) Demand
C) Service order
D) Internal order

Solutions: