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Salesforce AP-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Reference Implementations & Frameworks | 10% | - Order Management frameworks (import frameworks, CRM sync) - Cross-cloud customer record resolution |
| Topic 2: Advanced Use Cases | 7% | - Remorse periods and advanced order flows - Bulk order processing and remediation scenarios - Fraud detection and business rule customization |
| Topic 3: Data Management | 17% | - Data import/export (Data Loader, CLI, Apex scripts) - Data model and object relationships (Order, Order Summary, etc.) - Historical data loads and transformation - Composite and Composite Graph APIs |
| Topic 4: Platform Integration | 13% | - Platform events, triggers, and push notifications - Omnichannel Inventory activation and configuration - Integration with B2C/B2B Commerce |
| Topic 5: Omnichannel Inventory | 13% | - Headless API integration with Order Management - OCI positioning and configuration |
| Topic 6: Order Management Domain Knowledge | 17% | - Integration timing and architecture alignment - System landscape mapping and integration prioritization - Business value-based integration decisions |
| Topic 7: Platform Development | 23% | - Testing strategy and performance considerations - Apex Actions for Flow and LWC - Apex-based integrations (Invoices, Payment Tokens) |
Salesforce Order Management Developer Accredited Professional Sample Questions:
Question 1
What is the primary function of the entity relationship diagram (ERD) in the Order Management data model?
A. To define API endpoints for hierarchical object graphs
B. To visualize object relationships and dependencies
C. To integrate with external data sources
D. To automate object creation in Salesforce
Question 2
When integrating with third-party systems, what should be the primary consideration for using Push Notifications?
A. They replace REST APIs for data synchronization.
B. They support static updates for legacy systems.
C. They enable real-time updates for critical data.
D. They simplify batch processing of inventory data.
Question 3
What are best practices for implementing bulk order processing in Salesforce Order Management? (Choose two)
A. Prioritizing real-time processing for all bulk orders
B. Configuring retry mechanisms for failed records
C. Using Batch Apex to process large datasets efficiently
D. Limiting bulk order processing to manual workflows
Question 4
Which framework is best suited for resolving customer records across Salesforce clouds?
A. Salesforce Apex REST API
B. Salesforce Command Line Interface (CLI)
C. Salesforce Data Loader
D. Salesforce B2C CRM Sync
Question 5
What are best practices for integrating Salesforce Order Management with third-party systems? (Choose two)
A. Avoid automating workflows to retain manual control.
B. Limit integrations to batch processes exclusively.
C. Use APIs for real-time communication.
D. Implement error-handling mechanisms in workflows.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B,C | Question 4 Answer: D | Question 5 Answer: C,D |
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