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Salesforce AP-212 Exam Syllabus Topics:

Section	Weight	Objectives
Partner Management	10%	- Manage partner program participation - Configure loyalty partners and relationships - Set up partner earning and redemption rules
Analytics and Reporting	10%	- Monitor loyalty metrics and KPIs - Analyze member engagement and program performance - Use Loyalty Management reporting features
Member Management	20%	- Manage member enrollment and registration - Configure member tiers and benefits - Implement member lifecycle stages - Create and manage loyalty program members
Points and Rewards Management	20%	- Configure reward types and catalogs - Implement point expiration and adjustment rules - Manage loyalty currency (points) operations - Process point transactions (earning, redeeming, adjusting)
Loyalty Program Configuration	25%	- Design tier structures and qualification criteria - Implement program mechanics and journey milestones - Set up loyalty programs, rules, and promotions - Configure earning and redemption rules
Loyalty Management Fundamentals	15%	- Describe the core concepts of loyalty management - Identify key business outcomes loyalty management drives - Explain loyalty program types and structures

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question #1

Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

A. That the member is a campaign member of the promotion campaign.
B. That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
C. That the flow is active and has been created to apply the promotion.
D. That the promotion has specified the Current Liability Amount.

Reveal Solution Discussion 0

Correct Answer: B,C 🗳️