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Cisco 640-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Characteristics of Cisco Unified Communications Solutions | 20% | - Architecture and components of UC systems - Signaling and media protocols (SIP, H.323, SCCP) - QoS and network requirements for VoIP |
| Topic 2: Maintain Cisco Unified Communications Systems | 20% | - System monitoring and reporting - Troubleshooting common issues - Moves, adds, changes, and deletions |
| Topic 3: Configure Voice Messaging and Presence | 20% | - Presence service configuration - Cisco Unity Connection setup and management - Voicemail and unified messaging features |
| Topic 4: Provide End User Support | 15% | - Basic user problem resolution - Phone feature operation and support - Call coverage and forwarding rules |
| Topic 5: Provision End Users and Associated Devices | 25% | - Dial plan and endpoint administration - IP phone configuration and registration - User creation and management in CUCM |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
Question 1
Cisco Unified Communications Manager is configured to complete scheduled backups to a SFTP server. The voice engineer wants to manually backup to a laptop that has SFTP server configured.
Which action is next in the Cisco Unified Communications Manager to back up manually to the laptop?
A. Create a backup device.
B. Schedule the backup.
C. Create a dedicated backup directory.
D. Select network directory on the backup device.
Question 2
Which Cisco Unified Communications Manager monitoring view in RTMT can display graphs for registered phones and calls in progress?
A. Database Summary
B. Gateway Activity
C. Device Search
D. CallManager Summary
Question 3
An administrator is attempting to add a new IP phone to the network. The phone does not register and continues to cycle through the registration process. The administrator checks and notices that the IP address assigned to the phone is not in the correct network. What is the cause of this issue?
A. The DHCP server is giving out false IP addresses.
B. The TFTP server is misconfigured.
C. The Cisco Unified Communications Manager is down.
D. The switch port that the phone is connected to is configured with the wrong voice VLAN.
E. The PSTN gateway is down.
Question 4
Which service is responsible for generating reports in Cisco Unity Connection?
A. Connection Mailbox Sync
B. Cisco DirSync
C. Connection Server Role Manager
D. Connection Reports Data Harvester
Question 5
Which command allows the telephony service of a Cisco Unified Communications Manager Express router to be associated to loopback address 192.168.143.44?
A. !telephony-servicemax-ephones 4max-dn 8ip bind src-addr 192.168.143.44!
B. !telephony-servicemax-ephones 4max-dn 8ip source-address 192.168.143.44!
C. !telephony-servicemax-ephones 4max-dn 8source-address ipv4: 192.168.143.44!
D. !telephony-servicemax-ephones 4max-dn 8ip address 192.168.143.44!
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: B |
Lance -
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