Avaya 6209 : Avaya Aura Contact Center CCT and Multimedia Implementation Exam

Exam Code: 6209

Exam Name: Avaya Aura Contact Center CCT and Multimedia Implementation Exam

Updated: Sep 15, 2026

Q & A: 53 Questions and Answers

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Reference: http://www.avaya-news.com/learning/docs/credentialnews/ACIS-ACSS_Credential%20Guide_8_27_12_V1.pdf?trk=profile_certification_title

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Avaya 6209 Exam Syllabus Topics:

SectionObjectives
CCT and Multimedia Implementation- Multimedia contact handling
  • 1. Work item routing and distribution
    • 2. Email and chat channel configuration
      Installation and Configuration- Core system setup
      • 1. Configuration of Avaya Aura Contact Center services
        • 2. Installation prerequisites and planning
          Avaya Aura Contact Center Architecture- System components and deployment models
          • 1. Contact Center architecture overview
            • 2. CCT and Multimedia components integration
              Administration and Maintenance- User and agent management
              • 1. Skillset and queue administration
                • 2. Reporting and monitoring tools
                  Troubleshooting and Optimization- System diagnostics
                  • 1. Common deployment issues
                    • 2. Performance tuning and optimization

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