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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
What are two possible Outbound Dialing Modes?
- A. Accept Mode
- B. Direct Predictive Mode
- C. Preview Mode
- D. Predictive Mode
- E. Progression Mode
Correct Answer: C,D 🗳️
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Which microapp is used to gather information from the caller?
- A. Get Speech microapp
- B. Play Media microapp
- C. Get Digits microapp
- D. Play Digit microapp
Correct Answer: C 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. cvp_ccb-vxml.tcl
- B. BillingQueue
- C. CallbackEntry
- D. CallbackQueue
- E. Callback Engine
Correct Answer: C,D 🗳️
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Which two steps are required to configure a Supervisor? (Choose two.)
- A. assign the Supervisor to a Skill Group and Precision Queue
- B. make sure the Supervisor has an Active Directory Account
- C. ensure that "Is Supervisor" is checked
- D. assign the Supervisor to only one Team
- E. assign the Supervisor to a Precision Queue
Correct Answer: B,C 🗳️
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Which user role must be assigned to the ToExtVXML variable in the ICM script?
- A. Config Manager Role
- B. ICM Script Admin Role
- C. Agent Admin Role
- D. Internet ScriptEditor Role
Correct Answer: B 🗳️
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