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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Site topology, scalability, and capacity planning - Small Community Network (SCN) design |
| Topic 2: Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements - Data network assessment and integration needs |
| Topic 3: Maintenance & Troubleshooting | 10% | - Performance verification - Common issue resolution - Fault diagnosis and monitoring |
| Topic 4: IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Control units and expansion modules - Power options and hardware compatibility |
| Topic 5: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
| Topic 6: Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant - One-X Portal and user applications |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
- A. The telephone MAC address must registered in IP Office.
- B. The telephone requires an IP 500 control unit.
- C. The telephone must be changed from SIP to H.323.
- D. The telephone firmware requires an upgrade.
Correct Answer: B 🗳️
Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
- A. Set user profiles to Virtual
- B. Available VCM resource
- C. User profile set to Teleworker
- D. Advanced System license
- E. User and SIP extension in IP Office
Correct Answer: B,E 🗳️
Which outcome can be prevented with a correctly designed multi-site SCN solution?
- A. Tromboned calls
- B. Compromised ACD routes
- C. Oversubscribed voice Mail storage
- D. Oversubscribed VMPro ports
Correct Answer: D 🗳️
The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
Which voicemail action type is needed to configure this?
- A. Miscellaneous Action
- B. Condition Action
- C. Configuration Action
- D. Database Action
Correct Answer: D 🗳️
Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
- A. All cards may not be seated correctly.
- B. You need to buy additional licenses
- C. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
- D. Embedded Voicemail is not running properly.
Correct Answer: A 🗳️
Andrew -
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