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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 変更管理
B) ITサービスの財務管理
C) 問題管理
D) 可用性管理

2. 既知のエラーとは何ですか?

A) 対応できない問題
B) 解決が判明している重大インシデント
C) 原因と回避策が特定された問題
D) 解決された問題

3. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) 変更管理
B) サービスデスク
C) セキュリティ管理
D) リリース管理

4. サプライヤー X 継続のサービス デスクも同じインシデント レポートを受け取ります。これは、クライアント/サーバー アプリケーションの最新バージョンに関係します。以前のバージョンを再インストールすると、問題は発生しなくなります。原因はまだ特定されていないため、サプライヤーは顧客に対し、問題が発生した場合は旧バージョンを一時的にインストールするよう助言することにした。
このアドバイスはどのような例ですか?

A) 既知のエラー
B) 回避策
C) 問題
D) 変更リクエスト

5. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 変更管理
B) 問題管理
C) インシデント管理
D) 可用性管理

Solutions: