Salesforce AP-214 : Marketing Cloud Advanced Cross Channel Accredited Professional

Exam Code: AP-214

Exam Name: Marketing Cloud Advanced Cross Channel Accredited Professional

Updated: Nov 07, 2026

Q & A: 102 Questions and Answers

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About Salesforce AP-214 Exam

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Salesforce AP-214 Exam Syllabus Topics:

SectionObjectives
Topic 1: Email and Messaging Execution- Multi-channel messaging
  • 1. Triggered and transactional messaging
    • 2. SMS and push notification integration concepts
      - Email Studio operations
      • 1. Content creation and AMPscript basics
        • 2. Send classification and deliverability rules
          Topic 2: Marketing Cloud Core Architecture- Data management and integration
          • 1. Data Extensions and relational data design
            • 2. API and system integrations
              - Salesforce Marketing Cloud ecosystem components
              • 1. Email Studio, Journey Builder, Automation Studio overview
                • 2. Contact data model and Contact Builder fundamentals
                  Topic 3: Automation and Optimization- Performance measurement
                  • 1. Campaign analytics and reporting
                    • 2. A/B testing and optimization strategies
                      - Automation Studio workflows
                      • 1. Import, query, and segmentation automation
                        • 2. Scheduled vs event-driven automation
                          Topic 4: Cross-Channel Journey Design- Customer lifecycle orchestration
                          • 1. Personalization strategies across channels
                            • 2. Multi-step journey optimization
                              - Journey Builder configuration
                              • 1. Entry sources and audience segmentation
                                • 2. Decision splits and engagement logic

                                  Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional Sample Questions:

                                  Question #1

                                  Which step must be completed before creating audiences with
                                  Advertising Studio in order to send advertisements to Facebook,
                                  Pinterest, Google or LinkedIn platforms?

                                  • A. Have subscribers opt-in.
                                  • B. No steps are required since it is already configured in your Marketing Cloud account.
                                  • C. Call the platform hotline to ask for permission to send advertisements.
                                  • D. First create and setup a business/advertising account with the audience platform
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #2

                                  Which three features are supported in MC Advertising Studio?

                                  • A. Tiktok user matching
                                  • B. LinkedIn company matching
                                  • C. Facebook advanced match
                                  • D. Myspace user matching
                                  • E. Linkedin user matching
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,C,E  🗳️

                                  Question #3

                                  What are three differences between the new MC Transactional Messaging API and previous MC triggered message API versions?

                                  • A. API runs on an updated messaging platform which improves scale and send speed
                                  • B. Messages are sent as quickly as possible. For email, there is no more low, medium, or high priority.
                                  • C. MC Transactional Messaging requires the selection of prioritization - low, medium or high priority.
                                  • D. The software can track each message utilizing the Event Notification service.
                                  • E. Transactional messaging limits the number of API calls a minute.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,D  🗳️

                                  Question #4

                                  What user permission is required to configure SSO in social studio.

                                  • A. limited user
                                  • B. Super user
                                  • C. full user
                                  • D. custom user
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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                                  Question #5

                                  What three statements are true regao1krec; Einstein Engagement Frequency (EEF)?
                                  Choose3 answers

                                  • A. EEF helps marketers determine the datanumber of emails to send to individual subscribers of an organization, reducing the unsubscribesthat result from email fatigue.
                                  • B. EEF analyzes 360 days of historical data to determine the right frequency of communication.
                                  • C. EEFuses only commercial send data.Transactional sends are not considered in modeling.
                                  • D. EEFfrequency analyzes 180 days of historical data to determine the right frequency of communication.
                                  • E. Salesforce trains eachcustomer's model using only thatcustomer's data.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,B,E  🗳️

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